As a CAPM-certified, PRINCE2 Agile Practitioner with over 20 years of experience, I manage technical and operational projects for the collections industry across the UK and US, keeping complex change under control from planning through to delivery.
What I offer
- Implementation support for new software rollouts and operational transitions within collections teams.
- System integration between CRMs, diallers and payment gateways for a seamless, reliable technical workflow.
- Data analytics that turn complex datasets into actionable operational intelligence and liquidation strategies.
- Compliance and QA support, including ISO27001 audit preparation, to ensure systems meet industry and regulatory standards.
- End-to-end project management using Agile or Waterfall methodologies, tailored to the pace and risk profile of your organisation.
I understand the pressures unique to the collections sector, from regulatory scrutiny to high-volume operational demands, and I bring the structure and experience needed to deliver change without disrupting day-to-day performance.
